RETURN & REFUND POLICY — TAMBIKA LLC
Effective Date: October 15, 2026
At TAMBIKA, every product and service is offered with care and intention. We want customers to have a positive experience and are happy to assist if something goes wrong.
This policy explains how returns, refunds, replacements, and coaching cancellations are handled.
1. Digital Products
Digital products, including eBooks, guides, and downloadable resources, are generally non-refundable once access or delivery has been provided, except where applicable law provides otherwise.
If you experience a technical problem, receive an incorrect file, or cannot access your purchase, please contact michele@tambika.com so we can assist.
Where applicable law provides a right to withdraw from a digital purchase, that right remains available unless it has been validly waived or lost under the relevant legal requirements.
2. Printed Books and Book Bundles
Printed books and bundles are prepared through our printing and fulfillment partner, Bookvault.
We encourage customers to review product descriptions and order quantities carefully before purchasing.
For customers without a statutory return or withdrawal right, returns for a change of mind are generally not accepted after an order has entered production.
Where applicable consumer law provides a cancellation, return, or withdrawal right, TAMBIKA will honor that right.
Volume bundles are subject to the same applicable consumer protections as individual printed books. Additional arrangements may apply to business purchases where agreed separately.
3. Damaged, Defective, or Incorrect Orders
If your printed order arrives damaged, misprinted, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.
Include:
Your order number.
A brief description of the issue.
Clear photographs of the affected item and packaging, where possible.
We will review the issue and coordinate an appropriate solution, such as a replacement or refund, depending on the circumstances and applicable law.
The requested 7-day contact period helps us resolve issues promptly and does not limit statutory rights that may apply for a longer period.
4. Missing or Delayed Orders
If your order has not arrived within the expected delivery period, please contact us.
We will review the available tracking and fulfillment information and work toward an appropriate resolution.
Where an order cannot be fulfilled or is subject to a qualifying shipping delay, customers may be entitled to cancel and receive a refund in accordance with applicable law.
5. Return Shipping and International Orders
Where a voluntary return is accepted, the customer may be responsible for return shipping costs unless otherwise agreed.
Where an item is defective, incorrect, or otherwise subject to a statutory remedy, return shipping costs will be handled according to applicable law.
International customers may also be responsible for customs duties or import charges imposed by their destination country.
6. Coaching Sessions
Paid coaching sessions require advance payment unless otherwise agreed.
Sessions may be cancelled or rescheduled with at least 24 hours' notice.
Where a client cancels at least 24 hours before the appointment, the client may request rescheduling or a refund for the unused session.
Cancellations made with less than 24 hours' notice and missed appointments are generally non-refundable, except where applicable law requires otherwise or an exception is agreed.
If TAMBIKA needs to cancel a session, the client will be offered an alternative appointment or a refund for the affected session.
For multi-session packages, any cancellation or refund of unused sessions will be considered in accordance with the agreed package terms and applicable law.
7. Your Consumer Rights
Nothing in this policy limits statutory consumer rights that cannot legally be excluded.
Depending on your country of residence, these may include rights relating to defective goods, distance purchases, withdrawal periods, and digital content.
8. Contact
For returns, refunds, order concerns, or coaching cancellations, please contact:
TAMBIKA LLC
Email: michele@tambika.com
Website: www.tambika.com
Please include your order number or session details where relevant.